Privacy Policy

This Privacy Policy explains how Midas Casino may collect, use, store and protect information when you visit the website, create an account, use casino services or contact support. It also explains your privacy choices and how to request access, correction or deletion of your personal information.

Midas Casino operates under a Master Gaming Licence issued by the Curaçao Gaming Authority, reference OGL/2024/494/0671, and uses SSL encryption from RapidSSL to protect player data during transactions.

About this Privacy Policy

Midas Casino respects the privacy of players in Australia and aims to handle personal information in a careful, transparent and responsible way. This policy applies to information collected through the website, account services, customer support channels and related gambling services. It describes the types of information that may be handled, the purposes for using it, how it may be shared, how long it may be kept and the choices available to you.

Some information is needed to provide the services you request. For example, an account cannot usually be created or maintained without basic identity and contact details, and transactions may require payment information and verification records. If you choose not to provide information that is necessary for a particular purpose, some account features or services may not be available.

This policy may be updated from time to time to reflect changes to the website, the services or privacy practices. The current version will be made available on the website. You should review this page when using the services if you want to remain informed about how information is handled.

Information we may collect

The information handled by an online casino can vary depending on how you use the website and which services you access. It may include information that identifies you directly, information about your account and activity, and technical information collected automatically when you use the website.

Account and contact information

Name, date of birth and other details supplied when an account is created or updated.
Contact details, such as an email address, used for account administration, service messages and support.
Login details, account preferences, responsible gambling settings and records of communications with the service.
Information you provide when you ask a question, report a problem or make a request about your account.

Verification and compliance information

To help confirm identity, protect accounts and meet applicable obligations, the service may handle verification information and documents. This may include identity documents, proof of age, information about an address, evidence relating to the source or ownership of funds, and records of checks carried out to prevent fraud, misuse or other prohibited activity. Additional information may be requested where it is reasonably necessary for these purposes.

Payment and transaction information

The service may handle records about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment information may include details needed to process or verify a payment, along with transaction references and information supplied by a payment provider. Where possible, payment processing may be handled by specialised providers. We do not suggest that every payment method collects or stores the same information.

Device, usage and cookie information

When you use the website, technical information may be collected from your device or browser. This can include an IP address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location information, access times, referring pages and information about how features are used. Cookies and similar technologies may also be used to remember preferences, support account functions, understand website performance and help protect the service.

How information is used and shared

Information is used only for appropriate business, service, security and legal purposes connected with operating an online casino. The main purposes may include:

Creating, maintaining and administering your player account.
Providing access to games, account features and other requested services.
Processing deposits, withdrawals, payments and account transactions.
Confirming identity and age, carrying out verification checks and preventing fraud, money laundering, account misuse and other unlawful or prohibited activity.
Managing security, detecting unusual activity, investigating incidents and protecting the website, players and service providers.
Providing customer support, responding to enquiries and resolving complaints or technical issues.
Sending important service communications, including account, security, transaction and policy messages.
Understanding how the website is used so that its performance, usability and content can be improved.
Sending marketing communications where this is permitted and where you have agreed to receive them, subject to your right to withdraw that consent.
Meeting legal, regulatory, tax, accounting, dispute-resolution and other formal obligations that apply to the service.

Information may be shared where this is reasonably necessary for these purposes. Recipients may include payment and verification providers, technology and hosting providers, customer support services, fraud prevention services, professional advisers and other suppliers that help operate the website. Providers should receive only the information needed for their role and may be required to protect it and use it only for agreed purposes.

Information may also be disclosed where required or permitted by law, in response to a valid legal request, to protect rights and safety, to investigate suspected fraud or misuse, or to enforce applicable terms. Personal information is not intended to be sold as a standalone product. If information is transferred or accessed across borders by a service provider, reasonable steps should be taken to support appropriate handling and protection.

Cookies, security and retention

Cookies

Cookies are small files or similar technologies placed on a device when a website is visited. Some are needed for essential functions, such as keeping an account session active, remembering choices or supporting security. Other cookies may help measure traffic, understand performance, remember preferences or make communications more relevant. The availability and purpose of cookies can change as website features develop.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block certain categories or ask for permission before accepting them. Disabling essential cookies may affect logins, account functions or parts of the website. Cookie controls do not necessarily remove information that has already been collected or stored for another valid purpose.

Security

Reasonable technical and organisational safeguards may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These safeguards can include access controls, secure transmission methods, monitoring, verification procedures and staff or supplier requirements. No website, device or online transmission can be guaranteed to be completely secure, so you should use a strong password, keep login details confidential and contact support promptly if you believe your account has been accessed without permission.

Retention

Information is kept for as long as reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and record keeping. Some records must be kept for a period required by law even after an account is closed. This means that closing an account or requesting deletion may not result in the immediate removal of every record. When information is no longer required, it should be securely deleted, anonymised or otherwise handled in an appropriate way.

Your privacy choices and how to contact us

Depending on the circumstances and any applicable legal requirements, you may have rights concerning the personal information held about you. You can ask for access to information, request that inaccurate or incomplete information be corrected, ask for deletion of information that is no longer needed, and withdraw consent to marketing communications. You may also ask questions about how your information is used or raise a concern about its handling.

Making a data request

To exercise your privacy rights, contact support@midas-casino.best and explain the request you wish to make. You can use this address to ask for access to your data, correction of inaccurate information, deletion of eligible information, or withdrawal of consent to marketing. Please provide enough detail for the request to be understood. We may need to confirm your identity before releasing, changing or deleting information so that account information is not disclosed to the wrong person.

Access: ask what personal information is held about you and, where appropriate, request a copy or explanation of its use.
Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where necessary.
Deletion: ask for eligible personal information to be removed, noting that some records may need to be retained for legal, security, transaction or dispute-related reasons.
Marketing consent: withdraw permission for promotional communications. Service and security messages may still be sent when they are necessary to operate or protect your account.

A request will be considered in line with the circumstances, the information involved and any requirements that apply. If a request cannot be completed in full, an explanation may be provided where appropriate. You can also use the available unsubscribe or communication preference controls in a marketing message, although changes may take a short time to apply across all systems.

For privacy questions, data access, correction, deletion or marketing consent requests, contact support@midas-casino.best. This contact method is intended for privacy and data-related enquiries as well as requests about the information associated with your Midas Casino account.